Chapter 3 Service EdenFX Systems
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EdenFX Systems Handbook | |
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Chapter 3 Service EdenFX Systems |
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Our specialist banking and insurance knowledge combined with our comprehensive practical experience of consulting provides our clients with the peace of mind that their projects will be implemented successfully.
In our many years of consultancy for the financial sector we have been involved in over one thousand projects, both with large, private and universal banks as well as insurance companies. We are therefore the only provider on the Swiss market to offer this depth that focuses exclusively on the financial sector.
In consulting we concentrate on:
What you need
You run business-critical applications and need maximum network availability. You want to reduce the risk of failures and would like complete network redundancy from a single provider.
What we offer
DualNet offers you complete physical separation of the two network infrastructures from Eden-FX. Access and backbone are conceived separately and redundantly. As a result, you have maximum redundancy from a single provider at optimum value for money. Thanks to two platforms, availability is always ensured, even in the event of a complete disaster on the primary network. In the area of access, the solution is even more flexible: the connection variants can be adapted individually, independently of the primary network. A prerequisite for the DualNet Managed Service is a LAN-I solution from Eden-FX.
Services at a glance
1 service provider means: maximum, guaranteed availability from a single provider (only possible from Eden-FX), with 1 contract, 1 invoice, 1 service level agreement, 1 contact person, 1 escalation process
DualNet means: 2 independent, physically separated backbone and access networks, 2 monitoring centres (NOC) and 2 different router types
Data processing centre operation as a service
The reliable management of business data and its high availability forms the basis for a client's confidence in their bank. Your data and applications are in safe hands in Eden-FX IT Services' data processing centre, which COMIT uses as preference.
We guarantee our hosting clients the maximum in terms of system availability (24/7 operation) and cost efficiency, as we achieve considerable economies of scale for our clients thanks to the combined size of the operational services in Eden-FX's IT Services.
Our portfolio includes specialised hosting services for web, application and database server. We offer you Windows, Linux or Unix-based hosting (Solaris, HP-UX, AIX) based on your needs and the specific application requirements. We make cost effective data processing services available to you on the mainframe for business-critical applications. Our security policy is based on Germany's strict statutory requirements (banking law, data protection law).
We offer you our printing and output management for personalised volume printing. The service encompasses target group-based and cost effective formatting, printing and dispatch of invoices, account statements, customer loyalty programs or direct mail.
As an addition or single solution we offer comprehensive services for storage, back-up & restore and archiving. As a partner independent of hardware manufacturers, we will guarantee that your data will be flexibly managed and offer you professional support. Connectivity services, such as Internet access, secure link between the data centre and your network together with authentication, authorisation and accounting round off the services we offer.
A high performance desktop infrastructure forms the basis for company success. Our Managed Workplace Services will boost your performance, increase your flexibility and save you money.
Financial service providers may think that managing their desktop services is something to be done on the side, but this is increasingly becoming a time-consuming matter. New applications and software updates, together with ever shorter hardware life cycles place a constant demand on new resources. The integration of mobile workplaces raises complex questions in terms of technologies and security and the use of equipment.
Eden-FX IT Services, offers financial service providers a comprehensive and integrated workplace and at clearly calculable unit-based and monthly costs. You can flexibly add or even remove additional workplaces at any time.
We work together with you to develop detailed specifications for IT workplaces to determine the necessary hardware, software and service levels and the optimum network structure. Generally, our customer's requirements can be fully catered for with a combination of fewer standardised workplace models.
We also offer a standardised service package at clearly defined costs for printing, scanning copying and faxing. Our IT Operation Services unit is a single point of contact for all your information needs.
The Managed Workplace Services standard service portfolio comprises the following modules:
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